Reports To: Store Manager
Direct Reports: Snr. Customer Service Reps, Store Associates
PURPOSE OF JOB:
The Assistant Store Manager MUST BE LOCATED in the parish of WESTMORELAND and will assist the Store Manager in providing operational, financial and organizational direction to the retail operations of the assigned store in the areas of merchandising, expense and loss control, profit management, strategic planning, sales management and planning, customer service experience management and planning, budget planning and supervision in order to ensure efficient and economically sound operations.
Assists in directing the overall activities of the retail operations of assigned store to include merchandising, display, sales, customer service, inventory levels, expense containment, record keeping and preparation of pertinent financial reports and BSC reports.
Supports management in the ordering, receiving, storing, pricing, advertising, packaging and researching of all merchandise selections.
Analyze and coordinates all sales programmes – Assists in managing and coordinating special events in terms of advertising, promotions, layout and merchandising as directed by the Store Manager, Category Manager, Customer Experience Manager or Regional Manager.
Evaluates proposed policies and procedures, as well as, make recommendations for increased savings and cost reductions in collaboration with the Store Manager.
Manages periodic physical inventories including cycle counts and full counts.
Organize work schedules, ensuring proper distribution of assignments and adequate staffing, space and facilities for performance of duties.
Coordinates all matters related to receiving records, invoices, transfers, shortage and damage reports and purchase orders.
Recommends the procurement of equipment and facilities instrumental to the performance of operations.
Recommends various personnel actions including, but not limited to, hiring, performance appraisals, promotions, training, staff development, transfers and vacation schedules.
Interfaces regularly with the management team and store personnel to fulfill performance objectives assigned to store and reporting staff.
Manages health, safety, security issues in accordance with the company’s policies and procedures and the relevant laws and regulations, including those regarding confidentiality, honesty and business ethics.
Conducts performance appraisals for direct reports. This includes setting quantifiable objectives and Key Result Areas (where required) and conduct at least two formal appraisals per year.
Delivers on identified performance criteria for assigned store and staff.
- Store’s achievement of Monthly Performance Targets
- Store’s compliance with regulatory requirements
- Quality and timeliness of Store’s Audits
- Ensure the delivery of excellent customer service
- Staff motivation levels and employee relations
- Employee engagement and development
- Effective management of staff
- Response rate to problems and issues
MINIMUM EDUCATION AND EXPERIENCE:
Associate Degree or Diploma in Business Administration, Management Studies or related studies OR a minimum of three (3) years’ Supervisory experience in a retail company.
Sound knowledge of the retail industry.
Experience and Training in Inventory Management
The work environment is a fast paced, retail and warehouse environment where there may be heavy equipment or items that could cause serious bodily harm.