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Customer Service Representative
Category:  General Maintenance
Type:  Permanent Full-Time
Salary Range:  Undisclosed - Undisclosed $ Undisclosed
Zip Code:  00000
Job Location:  Jamaica
Posted:  09/14/2020
Education Level:  Minimum Education College
Degree title:  Business Administration
Experience:  Minimum Experience 3 Year
Career Level:  Entry Level
Required Travel:  Not Required
Job Status
Start Publishing:  09/14/2020
Stop Publishing:  12/31/2020
HRM Options Group International Limited http://viewsitesample.com/hrm2/

The Customer Service Representative is responsible for providing product and service information to all clients via the telephone and by face-to-face contact; resolving product and service problems to clients/customers’ satisfaction, by clarifying the complaint, determining the cause of the problem, selecting and explaining the best solution to solve and expedite the corrections/adjustments.

1) Primary responsibility for answering incoming telephone calls
2) Typing General correspondence
3) Preparation of Proforma Invoices and Quotations for Customers
4) Preparing Purchase Orders to Suppliers
5) Preparation of documents for clearance of imported items
6) Liaising with Customs Broker to ensure efficient receipt of imports
7) In-House Sales of equipment and supplies sold by the company
8) Filing of Purchase Orders, invoices and other relevant correspondence
9) Keeping log of equipment on warranty
10) Receiving Goods On Computer System
11) Maintaining Purchase Order Log
12) Paying Overseas Suppliers
13) Maintaining adequate stationery supplies for office
14) Disbursing and maintaining Petty Cash


Education & Certification
• 5 CXCs inclusive of Mathematics and English Language
• Diploma in Business Administration any other relevant people-oriented skills

Knowledge & Experience
• Minimum 2 years customer service experience
• Previous Sales, Marketing or Procurement experience would be an asset.

Preferred Skills

Personal Attributes/Skills

• Sound oral and written communication skills.
• Outstanding interpersonal and relationship –building skills
• Time management & problem-solving skills

Submit resumes to jobs@hrmoptionsgroup.com

Get in touch

Call Us Direct: (876) 632-2570 | (876) 978-4363

(954) 271-6805 | (876) 632-2573 (Fax)